Reflection time / return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, the order is final and cannot be returned. If you make use of the right of withdrawal, you have another 14 days after cancellation to return the product(s).
If we receive the products in good order, you will be credited the full order amount including shipping costs. However, if, for example, you have ordered several products and do not return everything, you will not get the shipping costs back. The costs for returning are for your own account. These costs are approximately € 7.25 per package, consult the website of your favorite carrier for the exact rates.
If you make use of the right of withdrawal, the product will be returned to us with all accessories supplied and – if reasonably possible – in its original condition and packaging.
To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after registration of the return, provided that the product has already been returned in good order by us.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning. The consumables that we sell in our webshop can only be returned if the seal is not broken.
Click here to download a Model Revocation Form as PDF format. If you don't have an Adobe PDF reader, you can download it here for free from the Adobe website.
Want to exchange a product?
Do you want to exchange the ordered product? That's no problem! You can contact firstname.lastname@example.org for this. Please note that you bear the costs for returning the product yourself.
Accidentally entered a wrong delivery address?
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you. Is the package already on its way? Then take into account a longer delivery time for your order.